Web conferencing (Collaborate Ultra) support

Every audio device is different so you may need to check the manufacturer's instructions for installing and using your audio device.

1. Select the session link (URL) provided by the teacher.
   Note: Contact the teacher for help if the link doesn't work.
2. Enter your Name (appears in the session).
3. Select Join Session.
4. The first time you join a Collaborate Ultra session you will be prompted to setup audio and video. These settings will remain until you clear your browser cache on that device.
   

1. Log into eLearn with your MIS logon ID and password.
   Note: If you don't know your password or it doesn't work, contact the teacher.
2. Select the required Virtual Classroom (eLearn).
   Note: If you do not see your Virtual Classroom, contact the teacher.
3. Select the menu item as required.
4. Search and select session link.
5. Select Join Session.
6. The first time you join a Collaborate Ultra session you will be prompted to setup audio and video. These settings will remain until you clear your browser cache on that device.

The first time you join a Collaborate Ultra session you will be prompted to setup audio and video. These settings will remain until you clear your browser cache on that device.

1. Join your web conference session.
2. You must give the browser permission to use audio and video to participate in the session. Select Allow for both options if prompted.
3. You will first see the Microphone setup. Speak clearly into your microphone and ensure the bar is moving. If not, make sure you have the right device selected from the dropdown.
4. Once you have the right device selected, Collaborate will tell you that you sound great when receiving audio. Select Yes – It's working.
5. Choose the camera you wish to use. Collaborate tells you that you look great when it's receiving your video feed. Select Yes – It's working.
   

Additional information

• contact the teacher who provided the link and ask them to resend it to you
  or
• contact the teacher and ask them for the session link—follow the 'Teacher has provided the session link' instructions to join your session using the new link.

Check you are entering your logon details correctly. If you are still unable to log on:

• contact the teacher and ask them to reset your password
  

The ‘You are reconnecting’ message occurs after losing connection to a Collaborate Ultra session when the internet connection being used is unstable or not strong enough to continue the activity. 

Often this message is just temporary and the session will be restored in a few moments. If you continue to experience issues you can try to improve your experience by:

• closing all applications currently running on your device except for the browser being used for the Collaborate session.
• using a hard-wired (Ethernet) connection if available.